Privacy Policy
Established: July 22, 2026 Last amended: October 20, 2026
The Cheer operators (the “Operators”) establish this Privacy Policy (the “Policy”) regarding the handling of users' personal information in the application “Cheer” (the “Service”).
1. Information We Collect
The Operators collect the following information in providing the Service:
| Information | When it is collected |
|---|---|
| Email address | At account registration and sign-in (used to send authentication emails) |
| Name (Latin letters) | At account registration |
| Cheer Request (text) | At account registration and profile editing (up to 100 characters; shown to users who send you cheers) |
| Audio data | When recording and sending cheers (voice messages). Because cheers are addressed to a name, they can also be played by Users who have registered the same name as the addressee |
| Usage history | History of earning/spending Playback Points, sending history used for the Heartful Mode determination, and history of sending, receiving, and playing cheers |
| Purchase information | When making in-app purchases (App Store receipt information; we do not collect credit card numbers) |
| Push notification token | When notifications are permitted |
| Inquiries and reports | When submitted via in-app forms |
2. Purposes of Use
- Providing and operating the Service (authentication, delivering and playing cheers, managing points, processing purchases)
- Sending announcements via push notifications
- Responding to inquiries and reports, and preventing misuse
- Improving the quality of the Service and fixing defects
- Responding to conduct that violates the Terms of Service
3. Provision to Third Parties
The Operators will not provide personal information to third parties without the individual's consent, except in the following cases. The use of external services described in the next section is entrustment of processing and does not constitute third-party provision.
- Where required by law
- Where necessary to protect a person's life, body, or property and it is difficult to obtain the individual's consent
- Other cases permitted under the Act on the Protection of Personal Information of Japan
4. External Services (Processors)
The Service uses the following external services, and information is stored and processed by them to the extent necessary to provide the Service.
| Service | Purpose |
|---|---|
| Supabase | Authentication, database, and storage of audio data |
| Apple (App Store) | Payment processing and receipt validation for in-app purchases |
| Expo | Delivery of push notifications |
| Resend | Sending authentication emails |
| Cloudflare | Serving this website and DNS |
These providers are primarily located in the United States. The Operators appropriately supervise these processors in accordance with the Act on the Protection of Personal Information of Japan and endeavor to ensure the continuous implementation of equivalent protective measures by processors located abroad. The Operators confirm that these processors provide the same or equal protection of user data as stated in this Policy. Please refer to each provider's published privacy policy for details on their handling of personal information.
5. Security Measures
The Operators take reasonable security measures, including encryption of communications and access controls, to prevent unauthorized access to, loss of, or leakage of personal information. Audio data is access-controlled so that it can be played only by the sender and by recipients who have registered the name it is addressed to (which may include multiple Users sharing the same name).
6. Retention and Deletion
- Collected information is retained for the period necessary to achieve the purposes of use.
- You can delete your account at any time from the settings screen in the app. Upon deletion, your registered information, audio data, usage history, and other data will be deleted without undue delay (except for information that must be retained by law and inquiry records). Your name and Cheer Request text will remain visible as part of cheers received by other users; contact us if you would like them removed.
- Information necessary for compliance with legal obligations, prevention of misuse, or dispute resolution may be retained for as long as necessary.
7. Your Rights
Under the Act on the Protection of Personal Information of Japan, you may request disclosure, correction, addition, deletion, or suspension of use of your retained personal data. Requests are accepted via the in-app contact form or by email at info@cheer-1984.com and will be handled without undue delay after identity verification. No fee is charged. The Operators' address will be provided without undue delay upon the individual's request.
8. Use by Minors
The Service is intended for persons aged 18 or older; persons under 18 may not use the Service. The Operators do not knowingly collect personal information from persons under 18. If we learn that we have collected personal information from a person under 18, we will delete it promptly.
9. Changes to This Policy
The Operators may change this Policy as necessary. Material changes will be announced in the app or by other appropriate means.
10. Contact
For inquiries or complaints regarding this Policy or the handling of personal information, please use the in-app contact form or email info@cheer-1984.com.
Operators: Takahiro Inatomi & Hikaru Kato
11. Governing Language
This Policy is prepared in Japanese and translated into English for convenience. In the event of any discrepancy between the two versions, the Japanese version shall prevail.
12. External Transmission of User Information
Pursuant to Article 27-12 of the Telecommunications Business Act of Japan, we disclose below the information about users that the app causes users' devices to send.
| Party handling the information | Information sent | Purpose |
|---|---|---|
| The Operators (using cloud services provided by Supabase, Inc.) |
Email address, authentication data for sign-in, registered name, Cheer Request text, recorded audio, usage history (sending, playback, saving, reports, blocks, etc.), inquiry content, purchase records, device language setting, push notification token, a per-installation identifier, and IP address and similar data sent with each request | Providing the Service, preventing misuse, and responding to inquiries |
| 650 Industries, Inc. (Expo) |
Device push notification token, app identifier, and a per-installation identifier | Delivering push notifications |
| Apple Inc. (App Store) |
In-app purchase information, a user ID that links purchases to the user's account, and the device push notification token | Processing and verifying in-app purchases, and delivering push notifications |
You can turn off push notifications in the app's settings. When they are off, nothing is sent to Expo for push notifications. The same applies if you do not allow notifications in your device settings. Other transmissions are necessary to provide the Service and cannot be stopped individually. To stop all transmissions, delete your account from the app's settings and stop using the app.
This website (cheer-1984.com) does not use any programs, such as analytics tools, that send visitors' information to third parties.